F.A.Q.

GENERAL

Who can attend Desperation?
Anyone can attend Desperation, but the sessions are aimed at middle and high school-aged students and their youth leaders.

Will there be childcare available?
No, Desperation is not able to provide childcare.

I'm a parent of a local student. When should I pick up my child from Desperation at night?
The Tuesday and Wednesday sessions end between 9:00 - 9:30p, and the late night concerts end between 10:45 - 11:00p. The Thursday evening session usually ends between 9:30p - 10:00p.

Is there interpretation of the sessions for the hearing impaired?
Upon special request we can make arrangements for those who need deaf interpretation. Please email info@desperationonline.com for more information.

REGISTRATION

What does the registration fee cover?
The registration fee covers admission to all main sessions of the Desperation Conference including all late night events.

What methods of payment can I use?
Online we accept credit card payments only. If you wish to pay by check or cash, please email us at info@desperationonline.com.

Are refunds available if one of my students drop out or I am unable to attend?
No, unfortunately we cannot give refunds after tickets have been purchased.

I have young children. Do I need to purchase a wristband for them?
Ages 5+ are required to purchase a wristband for the conference.

Do I have to register now, or can I register at the door?
We recommend registering for Desperation as soon as possible. We have several pricing tiers (Pre-Registration, Super Early Bird, etc.) that increase as the year goes on. You will be saving significantly on the price of your registration by registering early as compared to waiting until you get to the door.

Do I need to have a complete list of students before I purchase my group's tickets?
No, we do not require groups to submit a list of students to purchase their tickets.

Is there a way to reserve seating for larger groups?
Yes. Reserved seating is availble for $10 per attendee. If a youth leader attends the 2018 Desperation Leadership Summit from your group you will receive a voucher that gives you free reserved seating when requested before June 30th, 2018.

WRISTBANDS

When will I receive my wristbands?
When you arrive for the Desperation Student Conference you will go straight to Registration in the main lobby where you will receive your wristbands. You will need to have your order ID number located on your receipt that was emailed to you after purchase. If you have lost your receipt, please contact us at info@desperationonline.com.

What should I do if I lose my wristband at Desperation?
If you lose your wristband during Desperation you can go to Registration in the main lobby and receive a new wristband. There is a $2 fee for any lost or broken wristband to be replaced.

MEAL TICKETS

How much is a meal ticket and what meals does it cover?
Our Meal Ticket option is $39.99 and includes 2 lunches, 2 dinners, access to Despo Games, and a complimentary Desperation water bottle.

Where do I pick up my meal ticket?
Meal Tickets will be available for pickup at Registration. You will need to bring your order ID number located on your receipt that was emailed to you after purchase. If you have lost your receipt, please contact us at info@desperationonline.com.

Can I purchase a meal ticket when I arrive at Desperation?
No. Restaurants require our final meal counts a few days before Desperation begins, so we are not able to sell meal tickets at the conference. The deadline for purchasing Meal Tickets is June 30th, 2018.

Are there other food options available at Desperation?
Yes. The New Life Church cafe sells sandwiches, small snack items, coffee, and drinks.

LODGING

What airport should I fly into for Desperation?
You can fly into the Colorado Springs airport (COS, approx. 30 min from New Life Church) or Denver International Airport (DEN, approx. 70 min from New Life Church).

Does Desperation help arrange transportation?
No. Due to the large number of groups that attend Desperation each year, we cannot help groups arrange transportation.

Are there special hotel rates available?
Yes. Desperation has partnered with several hotels close to New Life Church to offer special rates. You can get more information by clicking Lodging